§ usecase · email-processing

The inbox processes itself.

Thousands of emails that need reading, classification, data extraction and routing? A Hivematic agent reads them, understands, extracts the fields you need and routes them — to the right system or the right person.

§ 01 · the problem

Your team spends 2 hours a day sorting email.

01

Unmanageable info@ inbox

Hundreds of emails a day: requests, invoices, applications, hidden spam — all mixed, no structure.

02

Attachments getting lost

Invoices, orders, signed documents in PDF and Excel — somebody has to open them, extract the data and copy it somewhere.

03

Standard replies, manual work

70% of emails need repetitive answers: "we're passing it to the right colleague", "the office will reply shortly".

§ 02 · flow

How it works, from inbox to system.

01

Read

The agent connects to Gmail, Outlook or IMAP. Reads every incoming email, recognises sender, subject, attachments and intent.

02

Extract

Extracts structured data from free text or attachments: amounts, dates, order numbers, contact details, references.

03

Route

Forwards to the right person, creates a Jira ticket, a Notion row, a Salesforce record — whatever's needed, where it's needed.

§ 03 · capabilities

What the Email Processing agent does.

Six native capabilities, already configured and ready to use. Extendable to your specific case via custom tools.

Classifies intent

Recognises requests, applications, invoices, spam, commercial follow-ups and separates them into categories.

Understands attachments

Reads PDFs, Excel, document images. Extracts data with OCR + LLM, even from scans.

Structured extraction

Converts free text into JSON: name, phone, order, amount, tax code, VAT number — ready for the CRM.

Automatic replies

Replies with your templates, personalised, from your domain. Not generic bot answers.

Push to third-party systems

Webhooks, API, native integrations: all extracted data ends up where it's needed, in real time.

Smart spam filter

Recognises phishing, scams, fake legalese, and blocks them before they pollute the human work queue.

§ 04 · measured results

Real numbers, from real customers.

Median measured across customers that adopted this use case. Varies by industry and size — we give you an estimate for your case in a 30-minute call.

98%
Emails correctly classified
Across 12 configured categories
−85%
Manual sorting time
From 2h/day to 18 minutes
1.2s
Average processing time
Email-to-record in the CRM
100%
Attachments processed
PDF, images, Excel, Word
14 days free · no card required

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