AI agents with every tool your business needs.
RAG, domain ontologies, Guardian agents, audit trails, escalation, monitoring — already built in. Deploy reliable AI agents across your business without assembling the stack from scratch.
Your team handles hundreds of repetitive decisions every day.
Three patterns every organization knows — and that keep teams from focusing on the work that matters.
Customer messages pile up
Tickets, emails and messages across channels all need manual triage and replies.
Processes stall between steps
Multi-step operations depend on manual handoffs that slow everything down.
Traditional automation is too rigid
Rule-based systems can't handle nuance. They break the moment reality doesn't match the script.
Customer messages pile up
Tickets, emails and messages across channels all need manual triage and replies.
Processes stall between steps
Multi-step operations depend on manual handoffs that slow everything down.
Traditional automation is too rigid
Rule-based systems can't handle nuance. They break the moment reality doesn't match the script.
Hivematic changes the game. Your agents don't just follow rules — they understand context, make decisions and act.
From event to action in three steps.
Receive
Events arrive from any channel: email, helpdesk tickets, API webhooks, scheduled triggers.
Reason
AI agents analyze the context, route to the right task and reason about the best course of action.
Act
Agents execute: send replies, update records, validate data, escalate to operators when needed.
Every tool to shape your business processes with AI.
Workflow Engine
Multi-step processes with conditional logic, AI decisions, wait states, timeouts, escalation and loops — designed visually, no code.
Integrations
OpenAI, Gemini, Freshdesk, SendGrid, Slack, WhatsApp, HubSpot, Salesforce and custom APIs. Add custom systems with REST webhooks.
Diagnostics & Monitoring
Detailed logs for every run, step-by-step traces, debug reports. See exactly what an agent did — inputs, outputs, decisions, timings.
Operations Management
Automatic escalation on errors and uncertainty. Taxonomy validation. A human-review system for critical actions — with full context.
Cost Monitoring
Detailed reports per agent, task and action. How many tokens, how many calls, what each run costs. A full cost breakdown, in real time.
Learning & Optimization
The platform analyzes runs and suggests improvements: more effective prompts, shorter workflow paths, lower cost and latency.
Workflows that reason, not just follow rules.
When a shipping address is flagged invalid, the agent automatically validates it against the courier API, attempts a correction and — if information is missing — emails the customer, waits for the reply, parses it, updates the address and closes the ticket. Fully autonomous.
Connects to your entire stack.
And always growing. Add custom integrations through our API.
See all integrationsBuilt for real business challenges.
Customer Support Automation
Agents triage, route and resolve support tickets across every channel — escalating to operators only when needed.
Read the use caseE-Commerce Operations
Automate address validation, shipping updates, returns handling and proactive communication.
Read the use caseInternal Process Orchestration
Connect internal systems, automate approval flows and coordinate workflows across departments.
Read the use caseCustomer Support Automation
Agents triage, route and resolve support tickets across every channel — escalating to operators only when needed.
Read the use caseE-Commerce Operations
Automate address validation, shipping updates, returns handling and proactive communication.
Read the use caseInternal Process Orchestration
Connect internal systems, automate approval flows and coordinate workflows across departments.
Read the use caseReady to put AI to work?
Start with the free plan. Deploy your first agent in minutes.