Orders, returns, tracking. Managed, not just "tracked".
An agent that talks to your customers, validates orders, handles returns, communicates delays and updates Shopify, WooCommerce or your back office — all autonomously, on WhatsApp, email and chat.
30% of support contacts are "where is my order?".
The same 5 questions, every day
Tracking, address, returns, wrong sizes, payment. Volume grows with sales and saturates the team.
Abandoned carts, lost leads
Without someone replying immediately on WhatsApp or chat, the customer leaves and goes to the competitor.
Fragmented back office
Shopify, courier, ERP, CRM, email — information scattered, no single view, transcription errors.
How it works, from order to reply.
Event
A customer asks for information on WhatsApp, or a system notifies a shipping delay, or a return enters the pipeline.
Context
The agent fetches the order, courier status, customer history and company policy. Decides what to do based on your rules.
Action
Replies to the customer, opens the return, contacts the courier, updates Shopify, sends a discount coupon — whatever's needed, done immediately.
What the E-Commerce agent does.
Six native capabilities, already configured and ready to use. Extendable to your specific case via custom tools.
Proactive tracking
Monitors every shipment, anticipates delays and notifies the customer before they ask.
Handles returns end-to-end
Validates the request, generates the return label, updates status and communicates refund timing.
Suggests upsells
Knows the catalog and proposes alternatives or accessories consistent with the cart product.
Address validation
Verifies addresses before shipping, reducing returns due to delivery errors.
Cart reminders
Recovers abandoned carts with personalised messages at the right times.
Shopify & WooCommerce integration
Reads and writes on the official systems, no manual exports/imports.
Real numbers, from real customers.
Median measured across customers that adopted this use case. Varies by industry and size — we give you an estimate for your case in a 30-minute call.
Explore the other scenarios.
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