§ product · agents

Agents that work like your best collaborators.

Configure AI agents with personality, areas of competence and distinct task portfolios. Every agent handles events autonomously, making decisions and taking action.

§ 01 · how it works

Every agent follows a clear pipeline.

Receive an event, route it to the right task with AI, execute the configured actions. No black boxes.

Receives

01 / 03

The agent receives an event: incoming email, ticket, API webhook, scheduled trigger.

Routes

02 / 03

AI analyzes the context and routes the event to the right task among those configured.

Acts

03 / 03

Executes the task's actions: sends replies, updates systems, writes notes, escalates if needed.

§ 02 · features

Four configurable elements per agent.

Persona, routing, delegation, versioning. Everything needed to define a reliable AI collaborator.

f.01

Persona configuration

Define the agent's character, tone of voice, scope of competence and skills via a customizable system prompt.

f.02

AI task routing

A single agent can handle multiple tasks: AI picks the right one based on message intent, autonomously.

f.03

Cross-agent delegation

Agents pass conversations to one another: a tier-1 agent can escalate to a specialist while preserving context.

f.04

Publish / Draft

All changes stay in draft until explicit publish. Instant rollback to any previous revision.

§ 03 · example

A customer support agent, configured.

Persona, LLM model, task list — defined visually. Each task has its own actions, routing and — optionally — Guardian supervision.

  • Persona defined in natural language
  • Multiple tasks per agent, AI routing among them
  • Granular Guardian on/off for each task
  • Versioning with published/draft state
See the documentation
app · agents / customer-support
rev. 24 · published
SA
Customer Support Agent
Tier-1 customer support — empathetic, fast, factual.
live
LLM Model
OpenAI · GPT-4o
Knowledge
Product catalog, FAQ, Shipping
Channels
Email · Freshdesk · WhatsApp
// tasks · 3 active
01Triage & classifyrouting · AI
classify_intentassign_priority
02Compose replyrouting · AI
draft_replysend_email
03Handle escalationrouting · AI
create_handoffnotify_team
// 3 tasks · 8 actions · 2 guardian onautosaved · 2s
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